Talk to VegasNow support at any hour
Live chat runs every hour of every day of the week. One agent, your account open in front of them, and no ticket number to quote back at anybody.
- A$8,000 welcome package
- 500 free spins
- 8,000+ games
Live chat is the front door
Open around the clock
The chat launcher sits in the lower corner of every page on this site, signed in or not. An agent answers inside the same window you are already browsing in.
Signed in is faster
Start the chat from inside your account and the agent can see your balance, your bonus status and your verification state already. Nothing to read out.
Plain English, plain AUD
Our agents work in English and quote in Australian dollars, so limits, wagering and payout figures match what the cashier shows you.
Send a picture
You can attach an image in the chat window. A screenshot of the actual error beats three paragraphs describing it, every single time.
Getting to an agent
Open any page here
Tap the chat icon in the lower corner. It loads on a phone and on a desktop, and there is nothing to download first.
Log in where you can
Chat from a signed-in session if the account is reachable. If you cannot get in at all, say that in your first message and give the email address you registered with.
Lead with the outcome
Say what you need rather than how you got there. "My payout has sat pending since Tuesday" gets further in one line than a long run-up does in ten.
Stay in the window
Replies come back in the chat, not by post. If the connection drops, reopen the launcher and the transcript is usually still sitting there waiting.
Have these to hand
- The email address on the account, spelled the way you typed it at registration.
- Roughly when the thing you are asking about happened, plus the amount if money is involved.
- The payment route you used, so the agent can pull up the right transaction instead of the right day.
- A screenshot of the error, the bonus balance or the pending payout you want looked at.
- Your verification documents if the question is a stalled withdrawal. Photo identification together with something recent that shows your address covers most files.
- The code you were trying to enter, if an offer is involved. The only ones we issue are
VEGAS2,VEGAS3andVEGAS4.
What an agent can settle on the spot
- Reset a login, unlock a stuck session or change the email address held on file
- Explain why a bonus balance reads the way it does and how much of the 40x wagering is left to clear
- Trace a deposit that has not credited and confirm which route it arrived on
- Check a withdrawal against our 0 to 3 business day window and say exactly where it is sitting
- Read your verification file back to you so you know which single document is still missing
- Set a deposit cap, a session reminder, a cooling off period or a full self exclusion while you wait
What support will not do
- Reverse a resolved spin or a settled bet. Game rounds are final the moment they finish.
- Waive the 40x wagering, the A$8 max bet or the A$5,000 cap on bonus winnings. Those terms apply to every member alike.
- Release a payout before verification is complete. The identity check comes first, without exception.
- Produce a bonus code that we have not published. If it is not VEGAS2, VEGAS3 or VEGAS4, it did not come from us.
- Open or operate an account for somebody else, including a partner, a flatmate or a parent.
- End a self exclusion early. Once it is set it holds for the full period you chose, and that is the point of it.
Which desk handles what
| If your question is about | Where it goes | Typical turnaround |
|---|---|---|
| Logging in, or account details | 24/7 live chat | Minutes |
| A match, free spins or wagering | 24/7 live chat | Minutes |
| A deposit that has not credited | 24/7 live chat, then our cashier team | Same day in most cases |
| A pending withdrawal | 24/7 live chat | 0 to 3 business days for the payment itself |
| Verification documents | Upload inside your account, then chat to confirm | Usually within a day of a complete file |
| Limits, cooling off or self exclusion | Your account settings, or ask on chat | Applied immediately |
| Formal correspondence | Just Entertainment B.V., Scharlooweg 39, Willemstad, Curaçao | By post |
Two numbers worth keeping
Some conversations should not be had with a casino at all, and we would rather send you straight to the right desk than keep you talking to ours. Gambling Help Online is free, confidential and staffed 24 hours on 1800 858 858, by counsellors who work on gambling specifically rather than general support agents reading from a card.
BetStop is the national self exclusion register. A single registration there blocks your access to Australian licensed interactive wagering services for the period you pick, so you do not have to contact operators one at a time to make it stick.
You can also pull the handbrake at our end in a few taps. Session reminders, deposit caps, a cooling off period and a complete self exclusion are all kept in your account settings, and an agent will switch on any of them for you over chat if you would rather not go looking. The responsible gambling page lists every control we offer and what each one actually does.
Make sure you are talking to us
Contact questions
Do you publish a support email address?
We handle support on 24/7 live chat instead of an inbox, because chat lets an agent open your account while you are still on the line rather than three replies later. If something genuinely needs a written record, ask in chat and the agent will arrange it.
Can I phone the casino?
There is no public phone line for VegasNow. If you want gambling help by phone, Gambling Help Online takes calls around the clock on 1800 858 858.
How long does chat take to pick up?
Most sessions connect within a few minutes. Overnight and during big live dealer events it can run slower, so leave the window open rather than closing it and starting a second chat, which puts you back in line.
Will an agent tell me why my withdrawal is held?
Yes. An agent can see whether the hold is a verification gap, an unfinished bonus, a payout still inside the 0 to 3 business day window, or a method mismatch, and will tell you which one it is.
Can I ask something before I register?
Of course. Chat works without an account, so you are welcome to ask about the welcome package, our banking routes or the 40x wagering before you put a cent in. See deposits if you would rather read first.
What if the answer does not satisfy me?
Ask the agent to escalate it internally. If that still does not settle things, our licence reference OGL/2024/164/0246 with the Curaçao Gaming Control Board is published on the licensing page along with the route for taking a complaint past us.