Your personal information and what we do with it
A casino cannot operate without knowing who its players are, but it can be honest about how much it holds and why. This page lists what sits in your file, who else touches it and what you can ask us to change.
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Who is responsible for your information
The data controller for this site is Just Entertainment B.V., Scharlooweg 39, Willemstad, Curaçao, the company licensed to run VegasNow under reference OGL/2024/164/0246. Any question about your file can go to our live chat desk, which will route it to the people who handle privacy requests.
We ask for the information a licensed operator needs and we try hard not to ask for more. There is no advertising profile being sold out the back door, no data traded to unrelated businesses, and nothing in your file that we could not explain to you line by line if you asked.
What we hold on you
Four kinds of information, each with a reason attached.
| Category | Examples | Why we need it |
|---|---|---|
| Who you are | Name, date of birth, residential address, email, phone number | To open the account, confirm you are over 18 and meet our licence duties |
| Money movements | Deposits, payouts, the method used, amounts in AUD, timestamps | To credit your balance, pay you out and keep the financial records our licence requires |
| How you play | Games opened, stakes, round outcomes, session times, bonus activity | To settle bets correctly, work out bonus progress and spot signs of harm early |
| Technical traces | Device type, browser, approximate location, log in records | To keep the account secure, block duplicate sign ups and detect access that is not yours |
Why we are allowed to hold it
Most of your file exists because we cannot run the account without it: crediting a deposit, settling a spin and paying a withdrawal all require it, and that is the contract between us. A second slice exists because our licence and anti money laundering duties oblige us to keep it, which is why identity records survive an account closure. A smaller part rests on our legitimate interest in keeping the site secure and free of duplicate accounts.
Marketing is the one area that runs on your consent alone. You choose at sign up whether offers reach you by email or text, you can change that choice in your account settings whenever you like, and withdrawing it does not affect your ability to play. Switching marketing off never costs you an offer you already hold.
Who else sees your information
A short list, and every name on it is there because the account cannot work otherwise.
- Payment providers. Card processors, bank transfer partners, wallet operators and crypto gateways receive the details needed to move your money. They do not receive your play history.
- Verification partners. Specialist services confirm identity documents and check that a payment method belongs to you. They see the document and the result, nothing else.
- Game studios. Providers whose titles sit in our lobby receive an anonymous session identifier so a round can be served and settled. They cannot see your name.
- Technical suppliers. Hosting, email delivery and fraud screening firms process data on written instructions from us and are not free to use it for anything of their own.
- The regulator and law enforcement. Where the Curaçao Gaming Control Board or a lawful order requires it, we hand over what is asked for and no more.
How your file is protected and how long it survives
Traffic between your device and our servers runs over 256-bit SSL. Documents you upload are stored encrypted, access inside the company is limited to staff whose job requires it, and every look at a verification file is logged. Passwords are stored as hashes, which is why we can reset one but never read it back to you.
Identity and transaction records are kept for the period our licence and financial rules demand, counted from the closure of the account rather than from your last session. Play history is retained for the same window so that an old dispute can still be settled on evidence. Marketing preferences and support transcripts are held for shorter periods, and where we no longer have a reason to keep something it is deleted on schedule rather than left to drift.
What you can ask us to do
See your file
Ask for a copy and we will send what we hold, in a readable format, within a month. There is no charge for a reasonable request.
Correct something wrong
A misspelled name or an outdated address can be fixed in your account area or by chat. Please keep these current, because a payout goes to the name we have on record.
Stop the marketing
Unsubscribe from any email, switch the preference off in your settings, or simply tell the desk. It takes effect immediately and your account carries on as normal.
Ask for deletion
We will erase what we are not legally required to keep. Identity and transaction records have to stay for their retention period, and we would rather say that plainly than promise a clean slate we cannot deliver.
Privacy questions we are asked most
Do you sell my details to anyone?
No. Your information goes only to the payment, verification, game and technical partners needed to run your account, and to the regulator where required. It is not traded or rented to unrelated companies.
Why do you need my identification at all?
Our licence obliges us to know that an account belongs to a real adult and that the payment method is theirs. Checks happen before a first payout, and the licensing page explains the duty behind them.
Can I close the account and have everything wiped?
You can close the account at any time and we will delete what we may. Identity and financial records must be retained for a set period afterwards, which is a legal requirement rather than a preference of ours.
What about cookies?
We use cookies to keep you signed in, remember your settings and measure how pages perform. You can clear or block them in your browser, though the sign in process and parts of the lobby will not work properly without the essential ones.