Signing in to VegasNow, and keeping the account yours
An email address and a password are all the sign in asks for. Everything else on this page is about keeping that pair out of other people's hands.
- A$8,000 welcome package
- 500 free spins
- 8,000+ games
Signing in
Four moves, and on a phone the whole thing happens without leaving the page you were reading.
Open the log in panel
The Log in link sits in the header of every page, desktop and handset alike. Tap it and a panel slides over whatever you were looking at, so your place in the lobby is not lost.
Enter your email address and password
Use the address you confirmed when you opened the account. Passwords are case sensitive, so a capital letter your phone keyboard added by itself is worth ruling out before you blame the password.
Approve the second step if you have it on
With two step verification switched on, a one time code reaches your handset and sits alongside the password. It is the single most useful setting in your account menu and we would encourage every player to turn it on.
Land back where you were
Signing in returns you to the page you came from rather than dropping you on the home page, and your balance appears in the header. The cashier, your bonus progress and your account settings are one tap from there.
Five habits that keep an account secure
None of them takes long, and between them they close off almost every way an account gets taken.
A password that protects nothing else
One leaked database anywhere exposes every account sharing that password. A long phrase of ordinary words outlasts a short scramble of punctuation, and a password manager will hold the lot so you never have to recall any of them.
Two step verification
Turn it on from your account menu. A one time code from your handset then joins the login, so a password by itself stops being enough to open the account.
A mailbox you genuinely control
Resets, payout notices and bonus messages all arrive by email. Secure that inbox first, with its own strong password and its own second step, because everything downstream rests on it.
No shared devices, no shared accounts
Signing in on a friend's laptop or a library machine leaves a session behind that you cannot see. If you must, log out properly rather than closing the tab, and never let someone else's browser save the password.
The address bar, before the password
Our pages travel over 256-bit SSL. Glance at the address in the bar before you type anything, because a convincing copy of a casino page is easier to build than most people imagine.
Things VegasNow will never ask you for
There is a short list of things our staff will never request, and knowing it is the cheapest protection available to you. Nobody here will ever ask for your password. Not in a chat window, not in an email, not on a call. Our team can see everything we need to see without it.
We will never ask you to send money to an individual, to pay a fee before a withdrawal can be released, or to move your balance onto another site. We will never contact you about a prize you did not play for, and we do not run anything that requires a payment to enter. A message arriving out of the blue that looks like one of those did not come from us.
If something feels off, close the message, go back to the address bar and type the site address yourself, then use the live chat inside your own account to ask us directly. Reporting a suspicious message costs you a minute and helps us warn other players about it.
Cannot get in? Work down this list
Taken in order, these settle very nearly every sign in problem without needing us at all.
- Check the email address, not only the password. A second address you also use is the commonest cause of a sign in that keeps failing with details you are certain about.
- Watch for a capital letter or a trailing space. Phone keyboards capitalise the first character automatically, and a pasted password often brings a space along on the end.
- Use the Forgotten password link. It sends a reset to your registered address. The message is time limited, so open it promptly, and look in the spam folder if it seems not to have arrived.
- Clear our cookies, or try a private window. A stale session is a frequent explanation for a page that accepts the password and then bounces you straight back out.
- Turn a VPN off. A connection that appears to come from another country can block access, because our licence restricts where we are permitted to accept play from.
- Try another browser or another device. If the account opens on your phone but not on the laptop, the trouble sits with that laptop's browser rather than with your account.
- Check whether you asked us to pause the account. A time out or a self exclusion holds for the whole period you picked and cannot be lifted early, by you or by us.
- Then come and ask. Our chat window is staffed 24/7. Have your registered email address and birth date handy and we can usually straighten it out in a couple of minutes.
When an account is paused rather than broken
Not every failed sign in is a technical fault, and it helps to know which situation you are in before spending an evening resetting passwords that were fine all along.
A time out, or a self exclusion you asked us for, holds for the entire period you picked. That is the whole point of it: a cooling off window you cannot talk yourself out of at eleven at night. Our responsible gambling page sets out the lengths available and how registering with BetStop works across Australian licensed sites.
An account can also be held while identity checks are finished off, or where a duplicate account has been opened by accident. Neither is a punishment and both are resolved by talking to us. Our team will tell you plainly which it is, what we need from you, and roughly how long it ought to take.
Contact supportSign in questions we are asked most
Quick answers on getting into your account and keeping it safe.
What if I cannot remember my password?
Use the Forgotten password link under the sign in panel. A reset goes to your registered email address and expires after a short window, so open it reasonably promptly.
Can I change the email address on my account?
Yes, through our support team rather than in the settings screen, because the address is tied to your identity checks. We confirm the change on both addresses before it takes effect.
Why does my session end while the tab is still open?
Sessions close after a period of inactivity. It is a security measure rather than a fault, and signing back in picks up where you left off.
Is there an app I sign into instead?
No separate app is needed. The site runs in full inside a mobile browser, and our mobile page explains how to pin it to a home screen.
Somebody else may know my password. What should I do?
Change it immediately from your account menu, switch two step verification on, then tell live chat so we can look over recent activity on the account together with you.
Can I close my account from the sign in screen?
No. Closures and time outs are arranged through our team or through the account tools, so that the right period is applied and then properly kept to.
Does a deposit cap carry across devices?
Yes. Limits belong to the account rather than to a gadget, so a cap you set on a laptop applies the moment you sign in on a phone.
Where to next
Not joined yet?
The form takes a minute, and A$20 opens a 150% match with 200 free spins.
→Open the cashier
Every deposit route with its minimum, its speed and our charge of nothing.
→Cash out
Minimums, why a payout needs 0 to 3 business days, and the papers we ask for once.
→Get a hand
Our chat window stays staffed every hour of every day, holidays included.
→Pause or stop
Time outs, self exclusion, the BetStop register and Gambling Help Online, 1800 858 858.
→