Tools that keep play where you want it
Our lobby is meant to be entertainment you can afford and walk away from. The controls below are built into your account, they take effect straight away, and asking for one will never cost you standing with us.
- A$8,000 welcome package
- 500 free spins
- 8,000+ games
Our starting position
Gambling is a form of entertainment with a price attached, the same as a night out. It is not income, it is not a way to recover money already lost, and anyone who tells you otherwise is selling something. The house holds a mathematical edge on every game in the lobby, which is exactly how a casino pays its bills, and we would rather you heard that from us than from a bad week.
So the only session we want you to have is one you decided on in advance: an amount you were comfortable losing, a stretch of time you had free, and a clean exit at the end of it whichever way the night went. Everything on this page exists to make that easier to stick to than to abandon.
Controls you can switch on in your account
Tell live chat what you want, or set it yourself in your account area. Tighter limits apply at once.
Deposit limits
Cap what can enter the account each day, week or month. Once the cap is reached, further deposits are declined until the period rolls over. Lowering a cap happens immediately; raising one waits out a cooling period so the decision is not made in the heat of a session.
Loss limits
Set the most you are prepared to be down across a period. When the figure is hit, real money play stops for the rest of it. This is the control players tell us works best, because it counts what actually left rather than what went in.
Session limits
Nominate how long a single sitting may last. We close play when the clock runs out, which breaks the habit of a quick spin turning into three hours.
Reality checks
A quiet on screen message at the interval you choose, showing how long you have been playing and where you stand for the session. You can dismiss it and continue or stop there, but you cannot miss it.
Cooling off
A short lock, from a day up to several weeks, with the balance left exactly as it is. The lobby simply will not open for you. Useful when you need a breather rather than an ending.
Self-exclusion
A longer closure, six months or more, applied to your account and to our marketing lists. We will not lift it early, whatever reason is offered later, because that is the whole point of asking for it.
Signs that are worth taking seriously
- You are depositing more than the figure you had in mind when you sat down, or topping up to win back a loss.
- Sessions are running longer than planned and you have stopped noticing the time.
- You are playing with money that belongs to a bill, a rent payment or somebody else.
- Sleep, work or study is slipping, or you are tired in the mornings because of late sessions.
- You are keeping the amounts quiet when a partner, a mate or a family member asks.
- Winning no longer feels like much and losing feels like a debt that has to be recovered tonight.
- You have asked for a limit to be raised more than once in a short stretch of time.
Help that has nothing to do with us
Gambling Help Online answers on 1800 858 858, free, 24 hours a day, from anywhere in Australia. You can talk to a counsellor on the phone or in a web chat, and you do not have to have a crisis or a plan before you call. Many people ring simply to say the numbers have crept up and they want a second opinion.
BetStop is the national self-exclusion register. Signing up blocks your access to licensed Australian online gambling and wagering operators across the country, for the period you choose, and it does not need our involvement or our permission. If you want to step away from online gambling as a whole rather than from one account, that is the lever to pull. Support for family members is available through the same services, because the person worried about somebody else deserves help too.
Keeping it under 18, and keeping it out of reach
We check at the door
Accounts are for adults only. Date of birth is captured at sign up and identification is verified before any payout, and an account that cannot show an adult behind it is closed with deposits returned.
Lock your own device
If a young person shares your computer or phone, never save the password and sign out at the end of a session. Family filtering software can block gambling sites at the device level and is worth the ten minutes it takes to set up.
Keep payment details off shared devices
A stored card in a browser is the most common way an adult account ends up used by somebody else in the house.
Tell us if it happens
If you believe a minor has reached your account, contact our desk at once. We will freeze the account, look at the activity and sort out the deposits.
Questions about limits and breaks
How quickly does a limit start working?
A new or tighter limit applies the moment it is set. Requests to loosen one sit out a cooling period first, so that nothing is widened mid session on impulse.
Can I take a short break without closing the account?
Yes. A cooling off period locks play for a day, a week or a few weeks and leaves your balance untouched. When it ends the account opens again exactly as it was.
What happens to my money if I self-exclude?
Any cash balance is paid back to you through your usual method. Bonus funds that have not met their conditions do not survive the closure, and marketing stops at the same time.
Will asking for help affect my account standing?
Not in any way. Setting a limit, asking for a break or raising a concern changes nothing about how you are treated here. Our desk handles these requests every day and handles them quietly.
Can you stop sending me offers but leave the account open?
Yes. Switch marketing off in your settings or tell live chat, and the promotional email and texts stop while your account carries on as usual.