Answers before you open a chat
The questions our agents field most often, sorted by what they are really about. Four minutes here usually beats four minutes in a queue.
- A$8,000 welcome package
- 500 free spins
- 8,000+ games
Pick the area you need
Accounts and access
Registering, verifying who you are, resetting a password, and the one account per person rule.
Bonuses and spins
Our three codes, the 40x wagering, the A$8 ceiling and spins that arrive 40 a day.
Deposits
Cards, bank transfer, e-wallets, prepaid services and crypto, from A$20 up, with no fee from us.
Withdrawals
Minimums by route, the 0 to 3 business day window, and why verification comes first.
Playing on mobile
The whole lobby in a phone browser, same login, same balance, nothing to install.
Limits and breaks
Deposit caps, session reminders, cooling off and the BetStop register.
Accounts and access
Opening an account takes a couple of minutes: an email address, a password, your real name and date of birth, and a mobile number we can reach you on. Use the details that match your identification documents, because a mismatch between your account name and your bank or card name is the single most common reason a first payout stalls. The registration page walks through it.
One person, one account. If you have accidentally created a second, tell live chat rather than quietly using both, and an agent will merge or close the spare. Duplicate accounts put bonus eligibility at risk, which is a miserable way to lose a match you have already wagered against.
Locked out? Use the password reset on the log in page first, since it resolves most cases in under a minute. If the reset email does not arrive, check the spam folder, then open live chat and give the email on the account so an agent can confirm the address on file is the one you think it is.
Verification, which you will see called KYC, means sending us photo identification plus something that confirms your address, usually a recent utility bill or bank statement. We ask for it once, before your first withdrawal is released. Getting it done on a quiet evening when you are not waiting on money is far less irritating than doing it while a payout sits pending.
Verification, start to finish
Upload from your account
The document section sits inside your account. Photograph pages flat, in good light, with all four corners visible and nothing cropped off.
Send identification and address together
Photo identification plus a utility bill or bank statement dated within the last three months. Sending both at once avoids a second round trip.
Match the payment method
If you deposited by card, we may ask for confirmation of that card. The name on it has to be your own, which is the rule that keeps other people out of your cashier.
Wait for the all clear
A complete file is normally cleared within a day. Live chat will tell you which document is still outstanding if anything is missing, so ask rather than guessing.
Bonuses, spins and wagering
Our welcome package spreads up to A$8,000 and 500 free spins across four deposits. The first needs no code at all: deposit A$20 or more and you get 150% up to A$1,500 with 200 free spins, released at 40 a day over five days rather than all at once. The second, third and fourth deposits take VEGAS2, then VEGAS3, then VEGAS4. Those three are the only codes we issue, and anything else sitting on a list elsewhere is not ours.
Every match carries 40x wagering on the bonus amount, a A$8 maximum bet per spin while it is active, a A$5,000 ceiling on what can be withdrawn from bonus funds, and 7 days of validity from activation. The max bet rule is the one that catches people out most often, because one spin above A$8 while a bonus is live can cost you that bonus and everything built on top of it. Pick your stake before the first spin of a bonus session, then leave the slider where it is.
Two practical notes. Clear one bonus before activating the next, since running them end to end is far easier to track than trying to hold two sets of wagering in your head. And if a bonus is going to expire with wagering left on it, that is simply how it ends; the deposit was yours and stays yours, and the bonus portion does not roll over. Full detail sits on the bonuses page, with the spins broken out on free spins.
Money in and money out
| Question | The short answer |
|---|---|
| What is the smallest deposit? | A$20 across our standard routes, and roughly the same in crypto at the time you send it. |
| Do you charge a deposit fee? | No fee from us. Crypto transfers still carry the network fee, which is paid to the blockchain and not to us. |
| How fast do deposits land? | Cards, bank transfer, e-wallets and prepaid services credit instantly. Crypto lands once the network confirms, usually in minutes. |
| Where do withdrawals go? | Back to whichever method the money arrived on. That is a condition of the licence we hold rather than a preference of ours. |
| How long does a payout take? | 0 to 3 business days once verification is complete, and often sooner on crypto. |
| Is there a withdrawal minimum? | A$50 on cards and bank transfer, A$30 on e-wallets and crypto. |
| Can I cancel a pending withdrawal? | While it is still pending, yes, ask on live chat. Once it has been sent it is on its way and cannot be recalled. |
Three checks that solve most problems
Refresh before you worry. A balance that looks wrong after a big round, a game that will not load, a bonus that seems to have vanished: a hard refresh or closing and reopening the tab clears a surprising share of these, because the number in front of you is a cached one rather than the one on our servers.
Check your bonus state. Before deciding a withdrawal is stuck, look at whether a bonus is still active on the account. Funds attached to an unfinished bonus are not available to withdraw yet, and that is the explanation in a good many of the chats we take.
Count business days properly. The payout window here runs 0 to 3 business days from approval. A withdrawal approved on Friday evening can legitimately arrive on Wednesday without anything having gone wrong. If it is outside that window, then absolutely come and ask us.
Playing on a phone
- No app to install. Open the site in your phone browser, log in, and the lobby, the cashier and live chat are all there in the same place.
- One account across devices. Start a session on a laptop, pick it up on a phone, and your balance, bonus progress and tier position follow you.
- Live dealer tables stream on mobile data, though a stable connection makes for a far better seat. On a weak signal, stick to pokies.
- Free spins awarded 40 a day appear in your account on the day they unlock, whichever device you log in on.
- The mobile casino page covers what works where, including how the lobby handles a dropped connection mid round.
Help centre questions
How do I reach a real person?
Live chat, 24 hours a day, from the launcher in the lower corner of any page. There is no queue ticket and no callback to wait on. The contact page explains what to have ready.
Why has my withdrawal not arrived yet?
There are four usual causes: an unfinished verification file, a bonus still running on the account, a payment still inside its 0 to 3 business day window, or a request aimed at a route the deposit never came from. Live chat can tell you which of the four applies to you.
Can I withdraw while a bonus is active?
Funds tied to an unfinished bonus are not withdrawable until the 40x wagering is cleared. Anything genuinely unattached to the bonus can go, and an agent will confirm the split on your account.
What happens if I bet more than A$8 on a spin during a bonus?
You put the bonus and everything built on it at risk. That A$8 ceiling holds the whole time a bonus is running, which is why the safe habit is to pick a stake before the first spin and not touch it again.
Do I have to verify even if I never withdraw?
We complete verification before releasing a first payout, so in practice everyone who takes money out goes through it. Doing it early simply means there is nothing to wait on when you do.
Is there a no deposit offer I am missing?
No. There is no no-deposit bonus here and no no-deposit spins either, and any site publishing a "secret" code for one is not speaking for us. A A$20 deposit is what unlocks 150% up to A$1,500 and 200 spins.
How do I set a deposit limit or take a break?
Both sit in your account settings, and live chat will apply either in a moment if you would rather ask. Caps, session reminders, cooling off and a complete self exclusion are set out on the responsible gambling page, together with the BetStop register and the Gambling Help Online number, 1800 858 858.
Which games count towards wagering?
Contribution varies by game type, with pokies generally counting the most and table games less. The terms shown with the offer in your account are the ones that govern your bonus, so check them there before you start clearing.